The return of goods is at the users cost. We suggest you obtain a proof of postage and keep your paperwork until we have acknowledged receipt of your package.
Items must be returned within 30 days of receipt of your goods. This includes return transit time to our studio. Items must be unworn and unwashed. We cannot accept items that have distinct odors or signs of wear and tear. We assess all returns on this basis and if your item fails this assessment it will be returned to you.
If you consider your items to be faulty please first contact us on hello@grtapparel.com and give a brief description of the fault, and location of the fault providing photographic detail if you feel this is relevant. It may not always be necessary for you to return your faulty goods to us, and we will evaluate this at the time and on a case by case basis. Faulty good claims must be made within the 30 day period. Anything beyond the 30 days will be considered normal wear and tear of use, and can be subject to denial.
The returned parcel remains your responsibility until the goods are received.
Once we have received your package and it has been processed you will be informed of what action is being taken.
Exchanges are sent out on a standard service (not an express service).
Exchanges can only be made up to the original value of the goods purchased.
Your shipping costs are non-refundable.
We do not accept returns/exchanges for sale/clearance items.
Returns can take 10 days to process.
We reserve the right to return the items to you based on any of the terms outlined in our policy, goods will be returned to you in the same condition they are received in.
Whilst every effort will be made to replace any stock with like for like product under certain circumstances your preferred product may not be in stock. In this instance GRIT Apparel reserves the right to issue a refund or credit to the value of the original product value. The product must also pass all other returns criteria.
We reserve the right, at our sole discretion, to determine if the returned merchandise is in an acceptable condition to resell.
Return address:
Esenbee Design & Print
10 Donald Road, Vincent
East London, 5247